Legal
Privacy Policy
Last updated: 15 May 2025
Our commitment to your privacy
Distrell respects your privacy. This policy explains what personal information we collect when you visit our website or contact us, how that information is used, and what rights you have over it.
We do not sell personal information to third parties. We collect only what is necessary, and we keep it only for as long as needed. If you have questions, our contact page is always available.
1. Data we collect
Contact form submissions
When you fill in our contact form, we collect your name, email address, and the content of your message. Subject and business name fields are optional.
Analytics data (with consent)
If you accept analytics cookies, we collect anonymised information about which pages are visited, how long users spend on the site, and how visitors arrive. This data contains no personal identifiers.
Technical data
Standard server logs may include your IP address, browser type, and pages accessed. These are used for security monitoring and are not linked to personal identities.
2. How we use your data
Responding to enquiries: Contact form data is used solely to read and reply to your message. We do not add you to mailing lists without explicit consent.
Improving the website: Anonymised analytics help us understand which content is useful and where the site can be improved.
Security: Technical logs are reviewed if security incidents occur. They are not used for any other purpose.
Legal basis: Processing is based on legitimate interests (enquiry handling, security) and, where applicable, your explicit consent (analytics, advertising cookies).
3. Data sharing and third parties
We do not sell, trade, or rent your personal data. In limited circumstances, data may be shared with:
- – Analytics providers (such as Google Analytics), where you have given consent for analytics cookies.
- – Email and communication infrastructure providers used to receive and manage enquiries.
- – Legal and regulatory authorities, if required by law.
All third-party processors are selected carefully and are required to handle data in accordance with applicable data protection laws.
4. Data retention
Contact enquiry data is retained for as long as necessary to handle your request and for a reasonable period thereafter in case of follow-up correspondence — generally no longer than 24 months.
Anonymised analytics data may be retained for longer periods as it carries no personal identifiers. Technical server logs are routinely deleted on a rolling basis.
5. Data security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or loss. These include:
- – HTTPS encryption for all data transmitted to and from this website.
- – Access controls to limit who can view stored personal data.
- – Regular review of third-party processors and data handling practices.
In the event of a data breach that affects your rights and freedoms, we will notify the relevant authorities and, where required, affected individuals within the timeframes required by law.
6. Your rights
Right of access: You may request a copy of personal data we hold about you.
Right to rectification: If any data we hold is inaccurate, you may ask us to correct it.
Right to erasure: You may request deletion of your personal data, subject to any legal obligations to retain it.
Right to portability: Where applicable, you may request your data in a portable format.
Right to object: You may object to processing based on legitimate interests.
How to exercise rights: Use the contact page. We will respond within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- – Avoid filling out contact forms, account registrations, or any data-submitting features.
- – Disable cookies through your browser settings (see our Cookie Policy for more details).
- – Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.